Telehealth: Essential Considerations and Practical Guides for Implementation and Success
Telehealth has become an integral part of the healthcare system as it provides patients, healthcare providers, and staff with a flexible option to meet healthcare needs. The use of telehealth proliferated during the COVID-19 pandemic, with regulations and payment structures modified to allow payments to clinicians to provide new ways of care. This course covers telehealth best practices and use cases to transform care delivery by integrating workflows, administrative documentation, and achieving high patient satisfaction.
Primary care practice managers and clinicians who are considering implementing telehealth solutions or have already implemented solutions but are seeking new ways to scale practice patterns.
- Describe the evidence base for telehealth’s use to transform primary care
- Identify best practices to integrate telehealth into operational workflows
- Propose effective telehealth strategies to increase the benefit to patient care and improve satisfaction
Tina Gustin, DNP, CNS, RN
Dr. Gustin serves as the Associate Professor at Old Dominion University School of Nursing where she teaches in the Doctor of Nursing Practice Program and was appointed as the Co-Director of the school’s Center for Telehealth Innovation, Education, and Research (C-TIER), a telehealth learning hub and research center. She develops certificate programs that assure clinical competence of the telehealth providers, including instruments designed to measure telehealth etiquette knowledge and another that measures team telehealth performance with a focus on communication and etiquette. She has received several Health and Human Services Administration (HRSA) grants totaling over 6 million dollars aimed at reaching the rural and underserved though telehealth and interprofessional collaboration.
Dana Mueller, MD, MBA
Dr. Mueller is the Vice President of Medicine at Mary’s Center, a FQHC in the District of Columbia serving 65,000 individuals in the metro area. Board Certified in Internal Medicine with an MBA from Johns Hopkins University, Dr. Mueller overseas the clinical administration at Mary’s Center and spearheads the clinical transition to telehealth for all medical services lines, developing workflows, documentation models, and billing guidance for the provision of clinical care via telemedicine. Dr. Mueller is a champion of effective technology integration and informatics and is actively involved in practice transformation, serving as a member on the CRISP Stakeholder Engagement Subcommittee.
Disclosure of Financial Relationships
- Gregory Downing, MD
- Tina Gustin, DNP, CNS, RN
- Dana Mueller, MD, MBA
- Leticia Hall
- Naomi Loughlin
- Sheena King
- Sean Peters
- Jamie Elliott
Both speakers have agreed to our anti-discrimination policy that prohibits the inclusion of discriminatory language, graphics, or references on the basis of race, gender identity, age, color, national origin, physical or mental disability, or religion.
PHARMACISTS AND PHARMACY TECHNICIANS
The George Washington University School of Medicine and Health Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.
ACPE Pharmacist: (1.25 Contact Hours) UAN: 0536-9999-22-015-H99-P
ACPE Pharmacy Technician: (1,25 Contact Hours) UAN: 0536-9999-22-015-H99-T
PHYSICIANS – AMA CREDIT DESIGNATION STATEMENT
The George Washington University School of Medicine and Health Sciences designates this live activity for a maximum of 1.25 AMA PRA Category 1 Credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
AMA PRA Category 1 Credit™
PHYSICIANS – ACCREDITATION STATEMENT
The George Washington University School of Medicine and Health Sciences is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
1.25 hours of continuing nursing education credit.
NURSING – ACCREDITATION STATEMENT
Educational Review Systems is an approved approver of continuing nursing education by the Alabama State Nursing Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Provider # 5-115. This program is approved for 1.25 hours of continuing nursing education.
Educational Review Systems is also approved for nursing continuing education by the state of California (Provider # 14692), the state of Florida and the District of Columbia.
- 1.25 ACPE PharmacistThe George Washington University School of Medicine and Health Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.
- 1.25 ACPE Pharmacy technicianThe George Washington University School of Medicine and Health Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.
- 1.25 AMA PRA Category 1 Credit™The George Washington University School of Medicine and Health Sciences is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
- 1.25 Completion
- 0.13 Nursing CEU
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