Culturally Responsive Communication, Part III: Language and Literacy Access

a patient having a video consultation with their doctor on a tabletOverview

This module explores the critical importance of effective communication in healthcare. It starts with a deep dive into the principles of culturally responsive communication and its role in establishing trust and rapport between clinicians and patients from diverse backgrounds. The module also examines the many barriers and differences between language and literacy access in clinical settings. Using real-life examples and tangible resources, participants will learn about various strategies to mitigate these barriers and facilitate culturally responsive communication.

Commercial Support

This accredited CE activity was supported by an independent medical education grant from Gilead Sciences, Inc.

Target Audience

This training targets Primary Care Practitioners (PCPs) in training or in practice who work in family practice or internal medicine as registered nurses (RN), nurse practitioners (NP), physician assistants (PA), medical doctors (MD), osteopathic medicine doctors (DO) or in the field of dentistry. This includes the pipeline of health professions students in clinical rotations.

Learning Objectives

  • Describe culturally responsive communication
  • Recognize the types of information clinicians need to facilitate culturally responsive communication
  • Distinguish between language and literacy access in clinical settings
Course summary
Available credit: 
  • 1.00 ACPE Pharmacist
    The George Washington University School of Medicine and Health Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.
  • 1.00 AMA PRA Category 1 Credit™
    The George Washington University School of Medicine and Health Sciences is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
  • 1.00 Completion
Course opens: 
03/29/2024
Course expires: 
10/01/2026

Joaquín Carcaño

Joaquín Carcaño profile photographJoaquín Carcaño completed his undergraduate studies at the University of Texas at Austin, and then worked in community health in the Peruvian Andes. Following that, he spent six years at UNC's Institute for Global Health and Infectious Diseases, where he focused on providing HIV care linkage and navigation services primarily for the Latinx community in the state. In 2016, Joaquín took on a prominent role as the lead plaintiff in the North Carolina HB2/HB142 lawsuit, which aimed to limit access to public facilities for transgender individuals and remove anti-discrimination protections for the LGBTQ community. Subsequently, in 2018, he joined the staff of the Latino Commission on AIDS, Latinos in the South, serving as the Director of Community Organizing. He assumed the position of Director of Southern Health Policy in 2022. Joaquín is actively involved in several organizations, including the LGBTQ Center of Durham, the Southern AIDS Coalition, and the ACLU of NC, where he serves as a board member.

Maranda C. Ward, Ed.D, MPH

Maranda Ward headshotMaranda C. Ward, Ed.D, MPH, is an Assistant Professor and Director of Equity in the Department of Clinical Research and Leadership in the GW School of Medicine and Health Sciences. Dr. Ward is an expert in advancing anti-racism efforts within health sciences education and in designing curricula to enable students and faculty to competently promote health and racial equity in practice. Her research focuses on JEDI and antiracism educational interventions as well as stakeholder-engaged community-focused studies on HIV, Black women's health, and youth identity. As a member of the DC Center for AIDS Research (DC CFAR), she is the principal investigator on "Two in One: HIV and COVID Screening & Testing Model".

We would like to acknowledge the significant contributions of Nikhil Kalita, BS and Sadhana Matheswaran for their roles in researching, compiling, and editing content for this 9-part course series.

Physicians
 
The George Washington University School of Medicine and Health Sciences is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
 
The George Washington University School of Medicine and Health Sciences designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
 
ABIM MAINTENANCE OF CERTIFICATION (MOC)
Successful completion of this CME activity enables the participant to earn up to 1.00 MOC points in the American Board of Internal Medicine’s (ABIM) Maintenance of Certification (MOC) program.
 
PHARMACISTS & Pharmacy Technicians
The George Washington University School of Medicine and Health Sciences is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing pharmacy education.
ACPE#: 0536-0000-22-013-H99-P
ACPE#: 0536-0000-22-013-H99-T
Release Date: January 11, 2023
Expiration Date: January 11, 2026
CE Credits: 1.00 (0.1 CEUs)
 
 
Other Healthcare Professionals
 
A certificate of participation will be provided to all other healthcare professionals.
 
Many credentialing bodies such as the ANCC, AANP, and AAPA) accept certificates of participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by the ACCME. If you have doubts whether an activity will qualify for CE, please contact your certifying organization for clarification on credit eligibility.

Available Credit

  • 1.00 ACPE Pharmacist
    The George Washington University School of Medicine and Health Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.
  • 1.00 AMA PRA Category 1 Credit™
    The George Washington University School of Medicine and Health Sciences is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
  • 1.00 Completion
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